HCLTech gets Australian public transport mandate

HCLTech has announced that it has been selected by the Department of Transport and Planning in Victoria, Australia to automate the concession entitlement process for public transport users.

HCLTech has revealed that it will develop and support a Concessions Entitlement Validation Platform (CEVP) for the department, enabling instant proof of concession entitlement and a user-friendly passenger interface to apply for and manage concession entitlement. This will improve experiences for both passengers and the department staff.

The linking of credit cards with concession cards, enabled by the CEVP, will be a nation-first. This feature will provide payment flexibility for concession card holders.

Additionally, the organisation has disclosed its plans to implement digital workflow orchestration solutions and employ agile development methods for the seamless rollout of the CEVP across Victoria. The company is committed to delivering ongoing maintenance, customer center support, and comprehensive training for employees of the Department of Transport and Planning.

“Our human-first approach to designing a solution puts the end user at the front and the center. Over one in three Victorians travel on a concession card and some of them are among the most vulnerable in the community. HCLTech knows that it is important to get this right, using technology to support this cohort while also unlocking business value,” said Michael Horton, executive vice president and country manager, Australia and New Zealand, HCLTech.

FacebookTwitterLinkedin

end of article